Office Manager – Vancouver

At Nicola Wealth Management, our clients deserve the best. The same goes for our people. We invest in our employees in order to support our business through a period of significant growth. As an Office Manager you will help our clients get the best that Nicola Wealth Management has to offer, and you will receive the same in return.

By bringing together smart, dedicated, high caliber colleagues from diverse backgrounds, we deliver exceptional client service in a truly dynamic work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for incoming employees to make a real impact. We are passionate about our business and our culture, and are looking to attract, retain and develop individuals who have that same drive.

We take pride in our work and are trusted advisors to our clients. We are looking for talented, highly motivated individuals with exceptional experience who can embody our culture and values as a creative, team-oriented and hard-working organization.

 

Position Summary

Nicola Wealth is looking for an experienced Office Manager. This is an exciting opportunity to lead a growing team within the firm, responsible for providing exceptional office operations and services while building relationships with our high-net worth clients. This is a client facing role that works in collaboration with all departments within the firm. This is a senior position that ensures the smooth running of the office and helps to create a positive work environment and client experience. The ideal candidate will have strong front office experience, exceptional customer service skills and a proven ability to lead.

 

As an Office Manager, your main responsibilities will involve:

  • Front office management, which includes using your exceptional customer service skills to greet clients upon arrival. You will play a key role in their first impression of the firm which sets the tone for a superior client experience
  • Providing direction and oversight, coaching and development to the Executive Assistant team and the reception administrative assistant on another floor
  • Partnering with the Chief Operating Officer to update and implement office policies and procedures
  • Office Space Requirements – helping to review and maintain annual office and renovation budgets and assist with planning and implementation of future office expansions
  • Collaborating with department leads to evaluate their future office and service needs
  • Negotiating and managing contracts with office vendors and service providers
  • Liaising with building management regarding maintenance issues as they arise, including oversight on equipment maintenance, and the general office space
  • Health and Safety: creating and maintaining emergency response teams for all offices

 

As an Office Manager, your skills and qualifications will include:

  • A minimum of 8 – 10 years’ experience as an office manager in a professional service industry, including a strong background in customer relations and service
  • The ability to anticipate and foresee areas of concern in advance
  • Strong critical thinking skills combined with sound judgement and confidence to act independently
  • Completion of a business degree or combination of education and experience
  • Experience working in a high performing office with proven ability to work in a dynamic fast paced environment
  • MS Office software proficiency with an ability to rapidly master technology
  • Experience to lead, work with and empower a diverse team
  • Treating colleagues and clients in a sincere manner which demonstrates integrity, honesty and fairness
  • Strong interpersonal and relationship management skills to build trust with clients, staff and management
  • Experience with managing projects related to office renovations and moves

 

TO APPLY

Application closing date is July 13, 2018.

Include your cover letter and resume in your application with “Office Manager” in the subject line of your email to [email protected]. Thank you for your interest in this position. Only candidates considered for an interview will be contacted. For more information about this and other roles: www.nicolawealth.com